Call +65 6334 8805

Cheap Printer Inks, Original Toner Cartridges, OEM Toner Cartridges, and many more!

F R E Q U E N T L Y   A S K E D   Q U E S T I O N S

 

P A Y M E N T   M E T H O D S

Q: What payment methods do you accept?
A: We accept Paypal, Credit Card and Bank Transfers.
(All Paypal charges are borne by Atlantic Office Supply.)
 
For Internet Bank Transfers: Pls find our company bank details below:
Account Name: ATLANTIC OFFICE SUPPLY
Account No.: 0110136540
DBS Account Type: CURRENT
Bank Code: 7171
Bank Branch: ROCHOR BRANCH
 
 

S H I P P I N G

Q: How do i qualify for Free Delivery?
A: Your total purchase order must exceed $350.00.
 
Q: Is Free Delivery the same as Free Shipping?
A: They are not the same. With free delivery, our courier sends the items right to your doorstep upon a phone call confirmation/correspondence. Whereas Free shipping is a mail service by Singpost, in the event no one is available to receive the items, the goods will be sent to your nearest neighbourhood Post Office holding area to await pick-up.
 
Q: How do i qualify for Free Shipping?
A: Your total purchase order must exceed $150.00.
 
Q: What is Free Shipping?
A: Goods shipped out via Singpost Registered Mail.
 
Q: What are your affordable shipping rates?
A: $1.00-$39.00 > Singpost Registered Mail $3.90
A: $40.00-$69.90 > SingPost Registered Mail 4.90
A: $70.00-$149.90 > Standard Local Shipping $5.90
A: $150.00-Above > FREE
 
 
Q: How do i know if my item has been confirmed or shipped out?
A: You will receive an email; informing you that your order has been processed.
Once it has been shipped out from our warehouse, you will receive an email notification of tracking number.
A: For Bank Account Transfers, we only dispatch the order after your transaction has been verified. If you would like your order to be expedited, kindly send an email to [email protected] with your transaction confirmation printscreen/PDF.


G E N E R A L

Q: What if the item i'm after isn't available?
A: You can email us your order at [email protected].
We will source the item for your and reply you promptly with the price and ETA date if any.
 
Q: How long does it take for my goods to arrive with SingPost Registered Shipping?
A: Your items will take 1-3 working days for Registered Mail excluding weekends and Public Holidays.


F A U L T Y   G O O D S

Q: What if the goods i received are faulty?
A: The goods we send out are Genuine Original Inks & Toners only, hence warranty is guaranteed by the respective Brands. In order to get a replacement, you will have to contact their service centre directly. Should you have any queries with regards to this issue, you may contact us directly at 6334 8805.